At SpikeDogCollars.com, we strive to provide you with the highest quality products and ensure your complete satisfaction with every purchase. Please review the details of our refund policy below:
Damaged or Defective Items:
- If your item arrives damaged in transit or is found to be defective upon arrival, you may return it to us for a full refund or replacement.
- Please contact us within 14 days of receiving the damaged or defective item to initiate the return process.
- To request a return authorization and shipping label, please contact our customer service team at service@spikedogcollars.com.
- You may be asked to provide a photo or video as proof of the damage upon arrival, in lieu of physically returning the item.
Return Process:
- Once your return request is approved, we will provide you with a return authorization code.
- Please securely package the damaged or defective item.
- Drop off the package at your nearest shipping carrier’s location.
Refund or Replacement:
- Upon receiving the returned item, we will inspect it to verify the damage or defect.
- If the item is confirmed to be damaged or defective, we will issue a full refund to the original payment method or send a replacement item, as per your preference.
Non-Returnable Items:
- We do not accept returns for reasons other than damage or defects because all our products are handcrafted to order.
Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team at service@spikedogcollars.com. We are here to help.